Accessibility
The Pavilion at Toyota Music Factory strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at TMFGuestServices@livenation.com. The Box Office is open on show days, at 12PM.
Arrival & Accessible Entrances:
Parking to attend an event at The Pavilion at Toyota Music Factory can be done at the Toyota Music Factory parking garage before 5PM. After 5PM, guests may park at either the Toyota Music Factory or The Urban Towers parking garage. Both have accessible parking available.
The main entrance to The Pavilion at Toyota Music Factory and the Toyota Lounge are accessible. If you require an accessible entrance, please use the main entrance located between Grimaldi’s Pizzeria and Kitchen101. If you purchased a Toyota Lounge ticket, the VIP entrance is located beside the Box Office, facing Las Colinas Blvd. A member of our guest services team can assist you upon arrival at the venue.
Sign Language Interpreter Requests:
The Pavilion at Toyota Music Factory offers sign language interpretations upon request only. If you will need an interpreter for an event, please email your request to TMFGuestServices@livenation.com at least 2 weeks in advance so we can arrange for an interpreter for your show. Please make sure to include how many guests in your party need interpretation and include the type of ticket you have for the event. Interpretation requests are subject to the availability of an interpreter.
When you arrive for the show, if you would like assistance getting to your seating area, please check in with a member of our guest services team.
Service Animals:
At The Pavilion at Toyota Music Factory, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Medication Needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. Refrigerated medication can be stored in our Medic office, located in the East Plaza. Over-the-counter medication must be in its original packaging.
Dietary Needs:
Our venue takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
